Skip to content

Privacy Policy

Privacy Policy – NSW Wreckers

At NSW Wreckers, we value your trust and are committed to protecting your personal information through responsible, transparent, and secure data practices. As a professional car removal and cash-for-cars service in New South Wales, we follow industry best standards and comply with Australian privacy regulations.

This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website or use any of our services.

  1. Who We Are

NSW Wreckers is a trusted vehicle buying and removal company serving customers across Sydney and broader NSW. Our goal is to offer fast, reliable, and secure car removal services while ensuring your privacy is always respected.

  1. Information We Collect

To provide accurate quotes and deliver smooth service, we may need to collect certain types of information.

2.1 Personal Information

When you contact us, request a quote, or schedule a vehicle pickup, we may collect:

  • Full name
  • Phone number
  • Email address
  • Pickup address or location
  • Vehicle details (make, model, year, condition, registration status)
  • Ownership documents (when required)
  • Payment details (such as bank information for EFT transfers)

2.2 Non-Personal Information

To improve our website, service quality, and user experience, we may also gather:

  • IP address
  • Browser and device information
  • Pages visited and time spent on our site
  • Cookies and analytical tracking data

  1. How We Use Your Information

We do not sell or trade your personal information. Everything we collect is used solely for service delivery and business-related processes, such as:

  • Providing vehicle valuations and cash quotes
  • Scheduling inspections, pickups, and towing
  • Sending confirmations, updates, or reminders
  • Processing safe and secure payments
  • Improving website functionality and customer experience
  • Verifying vehicle ownership and preventing fraud
  • Meeting legal obligations under NSW regulations

  1. How We Protect Your Information

We take the security of your personal information seriously and use multiple safeguards to keep your data protected:

  • Encrypted communication channels
  • Secure servers and restricted access controls
  • Internal privacy protocols for staff
  • Regular security monitoring and updates
  • Proper data retention and disposal procedures

Although no digital system is completely immune to risks, NSW Wreckers continually reviews and upgrades its security measures to maintain strong protection.

  1. When We Share Your Information

We only share your information when necessary to perform our services or meet legal requirements.

5.1 Trusted Service Providers

This may include companies assisting with:

  • Payment processing
  • Towing or transportation
  • IT, website, or technical support

All partners are required to maintain confidentiality and comply with privacy standards.

5.2 Legal Requirements

We may disclose information to:

  • NSW Police or other law enforcement agencies
  • Service NSW or vehicle registration authorities
  • Government agencies
  • Courts or as required by legal processes

  1. Cookies & Tracking Technologies

Our website uses cookies and analytical tools to improve performance, speed, and user experience. Cookies help us understand how visitors use our website so we can refine our services.
You may disable cookies through your browser settings at any time.

  1. Data Retention

We keep your information only for as long as necessary to:

  • Deliver our services
  • Meet legal and regulatory obligations
  • Maintain business and financial records
  • Prevent fraudulent activity

Once the information is no longer required, it is securely deleted or anonymized.

  1. Your Privacy Rights

As our customer, you have the right to:

  • Request access to your personal information
  • Ask for corrections or updates
  • Request deletion where legally allowed
  • Opt out of marketing or promotional messages
  • Withdraw your consent for certain types of data use

You can make these requests by contacting our support team.

  1. Third-Party Websites

Our website may include links to external websites. NSW Wreckers is not responsible for the privacy practices, policies, or content of these third-party platforms.

  1. Children’s Privacy

NSW Wreckers does not provide services to individuals under 18 years of age and does not knowingly collect data from minors.

  1. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, regulatory requirements, or technology. The “Last Updated” date will always show the most recent version.
Continued use of our website indicates your acceptance of any revised terms.